Sell like a pro with the GowayPro Loyalty Program, earning cash rewards on every sale you make.
Last updated: August 23, 2021
Introducing the GowayPro Loyalty Program
As a GowayPro member, you’ll earn cash rewards on every sale you make, starting at 0.25% on bookings for FIT and Groups, and the potential to earn up to 1%, depending on your membership status. Your earnings will be added automatically to your loyalty account upon your client’s return date.*
Your membership status will be based on your previous years sales volume with Goway Travel**
* Rewards are calculated on the net booking value. You can redeem cash rewards once your account reaches a minimum value of $50.
** Membership status is valued for one year and based off your previous year’s sales with Goway for the financial year of April 1st to March 31st.
of Net Booking Value
Frequently Asked Questions About GowayPro
Membership to GowayPro is by invitation only. As soon as make your first booking with Goway, you will receive an email inviting you to join the program. If you missed the invitation email, please contact [email protected].
The current rewards program runs from 01 Mar 2021 to 31 March 2024, this means that any funds you have redeemed will need to be used within these dates.
Yes, when the current Goway VISA cards expire on the 31st of March 2024, we will issue NEW Visa cards when you redeem – these cards will come with a new expiry date.
No, it’s very important to use the funds before your Goway Visa card expires, Goway has no control over these funds as we have already passed the funds onto VISA. If you are unsure of your balance you can contact VISA – numbers provided above.
If you didn’t receive an invite, it means we may not have your correct email address on file. However, there’s no need to worry as the next time you make a booking with Goway, the email that you provide will automatically receive a link to register for the program. That way, you will never miss out on rewards.
No. That’s the great thing about GowayPro. Everything is automated so once you sign up for the program, your PID will be added to every booking you make.
In order to redeem your cash rewards, you need to reach a minimum value of $50. Goway will be regular contact with you regarding these rewards. There will be an option to redeem your funds on GowayPro emails.
When your clients have travelled and returned from their vacation. All reward dollars are calculated based on the return date of the booking in question.
Expected delivery of your GowayPro Rewards VISA card by registered mail will be 4-6 weeks after processing. All rewards for a new or existing GowayPro Rewards card are processed at the end of every month and applied to your card 4 to 6 weeks later.
No. You will only receive cash rewards on new bookings after the program’s launch date. You cannot claim rewards retrospectively.
No. The rewards card is an agreement between you and Visa. Therefore, all funds have to be redeemed by the cardholder, just like with any other credit card.
GowayPro will be active for three years starting on April 1, 2021. However, your membership status is recalculated yearly based on the Goway financial year, April 1st to March 31st.
Whatever you have or have not redeemed funds on your GowayPro Rewards card, if you lose or misplace your card or you have yet to receive your card, please contact Visa Customer Service at 1-877-610-1075. Please ask Visa to look you up in their system with your PID number. If you are travelling outside of Canada and the US, and need to report your card as Lost or Stolen, please call 1-801-214-8892 and wait to speak to Cardholder Support. Please note this is not a direct number so the system will prompt you for the 16-digit card number three times before you get the opportunity to speak to Cardholder Support. Please note that the first reissue is free, but each additional replacement will cost $15US.
Rewards points are not automatically transferred to your GowayPro Rewards VISA card as soon as you accumulate them. The $50 minimum threshold will still apply, once you’ve reached the threshold, you can send us at [email protected] and request to have it transferred to your VISA card.
To recieve the physical card you must first reach a reward level of $50. No rewards will show on your GowayPro Rewards card until you reach the minimum of $50. Once the $50 minimum is reached please email [email protected] and request to have your rewards balance placed to your GowayPro Rewards VISA card. Goway will be in regular contact with you regarding the rewards that you earn for every booking. Make it a habit to check your spam/junk/promotions folder for emails from Goway.** Please update the information on the Visa Cardholder Customer Service Information section
How to Use Your Card
Canadian Cardholders can use their cards anywhere that Visa cards are accepted. US Cardholders can use their cards anywhere that Visa Debit Cards are accepted.
Use the card just like you would use a credit card! Funds will be automatically deducted from the card with each purchase made. When making in-store purchases, select Visa as the form of payment. If given the option, select Credit, not Debit. If your purchase is greater than the value on the card, you may split payment between the prepaid card and another form of payment, if store policy allows. Be certain that the amount charged to the prepaid card does not exceed the remaining balance on the card.
If you have any questions regarding our Agent Incentive Program, please email us at [email protected].
Visa Cardholder Customer Service Information
Check your Balance
The fastest and easiest way to get information on card balances and transactions is to visit www.myprepaidcenter.com. Simply log in and look at all the details regarding funding and purchases. There is also a form you can complete and submit if you need to dispute any charges.
You can also check your balance at any time by calling 1-877-610-1075 in Canada and the U.S., or 1-801-214-8892 outside of Canada and the U.S.
If you have already redeemed funds on your card and it is now Lost or Stolen or you haven’t received it yet, please contact Visa Customer Service at 1-877-227-0956. Please ask Visa to look you up in their system with your PID number. If you are travelling outside of Canada and the US, and need to report your card as Lost or Stolen, please call 1-801-214-8892 and wait to speak to Cardholder Support. Please note this is not a direct number so the system will prompt you for the 16-digit card number three times before you get the opportunity to speak to Cardholder Support. Please note that the first reissue is free, but each additional replacement will cost $15.
Difficulty at the Point of Sale
If you experience difficulty at the Point of Sale, ask the merchant to call the Visa Customer Service number at 1-877-610-1075 or 1-801-214-8892 outside of Canada and the US.
+ For U.S. residents, this card is issued by MetaBank™ pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card does not have cash access; valid for up to 24 months, funds do not expire and may be available after card expiration date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; monthly account management and post-expiration re-issuance fees may apply.
+ For Canadian residents, this card is issued by Peoples Trust Company pursuant to a license by Visa Inc. Cards are issued in connection with a loyalty, award or promotion program. Card is not transferable. Card does not have cash access; card valid for up to 24 months, unused funds forfeit at midnight EST the last day of the month of the valid thru date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply.
New verification process – Canadian Travel Agents 01 April 2022
A new verification process will come into effect on 01 April 2022 when registering your card: