GowayPro Loyalty Program

Sell like a pro with the new GowayPro Loyalty Program, earning cash rewards on every sale you make.

Last updated: April 7, 2021

Introducing the all-new GowayPro Loyalty Program. As a GowayPro member, you’ll earn cash rewards on every sale you make, starting at 0.25% on bookings for FIT and Groups, and the potential to earn up to 1%, depending on your membership status. You’ll also earn a flat fee of $5 per passenger for air-only bookings. Your earnings will be added automatically to your loyalty account upon your client’s return date.*

Your introductory membership status will be based on your 2019 sales volume with Goway.** For more information on membership status tiers, please refer to the table below.

*Rewards are calculated on the net booking value. You can redeem cash rewards once your account reaches a minimum value of $50.
**Membership status is valued for one year and based off your previous year’s sales with Goway for the financial year of April 1st to March 31st.

Frequently Asked Questions About GowayPro

1. How do I sign up?

GowayPro is by invite only. As soon as you make a booking with Goway, you will receive an email asking you to join the program. If you have previously made a booking with Goway, then you will automatically receive an email inviting you to the program.

2. While I made a booking in 2019, I didn’t receive an invite to GowayPro. Am I able to register?

If you didn’t receive an invite, it means we may not have your correct email address on file. However, there’s no need to worry as the next time you make a booking with Goway, the email that you provide will automatically receive a link to register for the program. That way, you will never miss out on rewards.

3. Do I need to provide my PID number everytime I make a booking?

No. That’s the great thing about GowayPro. Everything is automated so once you sign up for the program, your PID will be added to every booking you make.

4. How do I redeem my rewards?

In order to redeem your cash rewards, you need to reach a minimum value of $50. Goway will be regular contact with you regarding these rewards. There will be an option to redeem your funds on GowayPro emails.

5. When do I receive my rewards?

When your clients have finished their vacation. Funds are added on the date of their return from travel.

6. Where does my GowayPro card go?

Your card will be sent to the address that you provided when you signed up. Please note that you will only receive your card once you redeem your funds.

7. Can I claim rewards on previous bookings that have travelled?

No. You will only receive cash rewards on new bookings after the program’s launch date. You cannot claim rewards retrospectively.

8. Is the card transferable?

No. The rewards card is an agreement between you and Visa. Therefore, all funds have to be redeemed by the cardholder, just like with any other credit card.

9. How long will the program last?

GowayPro will be active for three years starting on April 1, 2021. However, your membership status is recalculated yearly based on the Goway financial year, April 1st to March 31st.

10. Who do I contact for lost or stolen cards?

If you have already redeemed funds on your card and it is now Lost or Stolen or you haven’t received it yet, please contact Visa Customer Service at 1-877-227-0956. Please ask Visa to look you up in their system with your PID number. If you are travelling outside of Canada and the US, and need to report your card as Lost or Stolen, please call 1-801-214-8892 and wait to speak to Cardholder Support. Please note this is not a direct number so the system will prompt you for the 16-digit card number three times before you get the opportunity to speak to Cardholder Support. Please note that the first reissue is free, but each additional replacement will cost $15.

11. If I have an inquiry about my GowayPro rewards, whom do I contact?

Please email [email protected].

How to Use Your Card

Canadian Cardholders can use their cards anywhere that Visa cards are accepted. US Cardholders can use their cards anywhere that Visa Debit Cards are accepted.

Use the card just like you would use a credit card! Funds will be automatically deducted from the card with each purchase made. When making in-store purchases, select Visa as the form of payment. If given the option, select Credit, not Debit. If your purchase is greater than the value on the card, you may split payment between the prepaid card and another form of payment, if store policy allows. Be certain that the amount charged to the prepaid card does not exceed the remaining balance on the card.

Contact Goway

If you have any questions regarding our Agent Incentive Program, please email us at [email protected]

Visa Cardholder Customer Service Information:

Check your Balance

You can check your balance at any time by calling 1-877-610-1075 in Canada and the U.S., or 1-801-214-8892 outside of Canada and the U.S.

Lost/Stolen/Non-Received Card

If you have already redeemed funds on your card and it is now Lost or Stolen or you haven’t received it yet, please contact Visa Customer Service at 1-877-227-0956. Please ask Visa to look you up in their system with your PID number. If you are travelling outside of Canada and the US, and need to report your card as Lost or Stolen, please call 1-801-214-8892 and wait to speak to Cardholder Support. Please note this is not a direct number so the system will prompt you for the 16-digit card number three times before you get the opportunity to speak to Cardholder Support. Please note that the first reissue is free, but each additional replacement will cost $15.

Difficulty at the Point of Sale

If you experience difficulty at the Point of Sale, ask the merchant to call the Visa Customer Service number at 1-877-610-1075 or 1-801-214-8892 outside of Canada and the US.

+ For U.S. residents, this card is issued by MetaBank™ pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card does not have cash access; valid for up to 24 months, funds do not expire and may be available after card expiration date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; monthly account management and post-expiration re-issuance fees may apply.

+ For Canadian residents, this card is issued by Peoples Trust Company pursuant to a license by Visa Inc. Cards are issued in connection with a loyalty, award or promotion program. Card is not transferable. Card does not have cash access; card valid for up to 24 months, unused funds forfeit at midnight EST the last day of the month of the valid thru date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply.

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