The industry has revived and travel is back with a vengeance. Although we were all predicting this wave would come, the tidal wave of travel interest we’re experiencing right now means that the supply chain isn’t quite back to where it used to be. The good news is that Goway prepared for this wave. In fact, we like to think we are riding this wave steadily, like a seasoned surfer.
The following are five key ways that Goway is handling the current travel boom and is business ready for 2022 and beyond. You can also watch our recent video featuring our VP of Client Experience, David Zolis, to learn more about Goway’s commitment to customer service in 2022.
1. Goway Has Staff Ready to Handle Inquiries
In the fall of 2021, predicting that this surge of bookings was coming just over the horizon, Goway brought back all of their reservation staff and have been hiring new staff ever since. That means that currently we have over 130 Destination Specialists ready to take your call and help book a dream vacation for your clients.
2. Goway Has Short Wait Times
Some travel companies are dealing with extremely long wait times. Not Goway. We’ve prepared for this moment and have an average phone wait time of six seconds. Not too long at all. With such a short wait time, you won’t experience any lengthy delays in talking to a real person and getting the ball rolling on planning your client’s travel needs.
3. Goway Staff Are Experts and Always Learning More
Even though we have a large team at Goway, we haven’t lost the expertise that we are known for. All of our regional divisions are managed by their respective vice presidents and the staff in these regions remain experts in the destinations they sell. There is no such thing as a generalist at Goway. Every single Destination Specialist has undergone extensive training and travelled through or lived in the destinations they sell. And our staff members have even been hitting the road once again to expand their knowledge of the countries that Goway offers. So when you deal with Goway, you are dealing with experts who are always learning more.
4. Goway Is Trusted By Travellers
We celebrated a milestone last week when we achieved a 4.8 score with Trustpilot (as of time of publication). This “excellent” rating is based on over 3,080 reviews from verified travellers who have booked and travelled with Goway. All reviews are independently verified by Trustpilot and unlike with some other companies, our reviews take account of the entire booking and travel process. We aren’t just rated “excellent” based on our inquiry process, but the entire vacation that comes after too. To achieve this high score over the past two years is a testament to the staff at Goway and the care we take with your clients’ travel plans.
5. Goway Offers Personalized, One-on-One Service
When working with Goway, you only deal with one Destination Specialist from start to finish. You aren’t being endlessly handed over from one account to another, one department to the next, and one office to another on the other side of the country. Rather, you form a relationship with your Goway Destination Specialist and they are dedicated to your service. Think of a Goway Destination Specialist as your own personal travel agent who makes sure to see everything through from first inquiry until your clients return home.